The Employee Assistance Program (EAP)
(Source : « Développer le bien-être au travail », P. Angel, P. Amar, MJ Gava, Brigitte Vaudolon, Dunod 2005)
An Employee Assistance Program (EAP) is a resource put in place by the company that provides the employees and their near family with, anonymous and confidential psychological help including evaluation, advice, information and psychological support. The EAPs were launched in the United States in the 1930s in industries sensitive to the well-being and the health of their employees. Today almost 90% of major U.S. companies benefit from an EAP.
The operating principle of EAPs are:
- A limited follow-up in terms of the number of interviews. The Counselors prefer brief therapy and coaching approaches: they help the employee identify, assess the issue he or she is facing, and put into place an action plan. The EAP is oriented on problem solving.
- The respect of anonymity: the names of the employees calling the EAPs are not communicated to the company. Only a statistical reporting is provided.
- A free access to the service for the employee: the cost of the service is covered by the company.
The results of an EAP:
- The return on investment ratios listed in the American studies ranged from $3 to $15 for $1 invested.
- Among the main results observed: a decrease in absenteeism, work accidents, conflicts.